Key Information & Terms
Our full terms and conditions are noted below, and you agree to these when you pay any deposit or make any purchase at or for our property. We also bring out the key sections which are most relevant.
- Check-in time is by arrangement but usually after 4pm
- Check-out no later than 11am (later by arrangement if possible)
- The following group types will not be accommodated Stag parties, Hen parties, Majority <21 years old
- The property will not accept pets unless by prior arrangement and then limited to dogs, which must be kept outside or on the ground floor only. Any indication that dogs have been allowed in prohibited areas of the property will result in full retention of the Security Deposit.
- Care of infants is of upper most importance. Whilst we accept infants and children we do so on the basis that you are responsible for their safety. We can provide a list of any potential dangers that may be present in our property but it is not exhaustive and it is your responsibility to ensure your children are safe and secure. The property is not designed to be infant/toddler proof. Child safety gates are available for the top and bottom of the stairs. There are no corner protectors on sharp edged furniture. The property can be fitted with high chairs and cots for the use of the Client without liability on behalf of Hebridean Home.
- The property is fully non-smoking, as are all out-buildings. Smoking is permitted in designated areas only due to the presence of flammable oil and gas containment areas.
- The property may not be used as a place of business, for any commercial purpose or for activities that breach local bylaws, Scottish Law, English Law or European and International Law. We will prosecute for any breach of this requirement.
- Parking outside of the property is done so without any liability on behalf of the owners. You park at your own risk.
ABOUT THE PROPERTY
- The property is offered as a Holiday Let only. The letting agreement is NOT a short assured tenancy or other longer term agreement. Each member of the party staying must maintain a primary address which must be made clear on the booking form.
- The property is designated for 8 people but can accommodate up to 10 (2 x King Bed, 1 x Double Bed, 2 x Single Beds, 1 x Sofa Bed)
- Parking is available for up to 5 cars
- Pets are not allowed other than by prior arrangement and then only dogs which must be kept outdoors or the ground floor of the house
- The property is strictly non-smoking as are all the out-buildings. As gas and oil tanks are onsite it is important smoking only take place in designated areas
- The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning
- Your property is located on a remote island. From time to time the inclement weather means that the ferry service and/or flights may be cancelled at short notice. AS A RESULT
YOU ARE STRONGLY ADVISED TO TAKE OUT HOLIDAY INSURANCE FOR YOUR TRIP.
- Whilst rare, there are times where the weather can interrupt mobile phone, Wi-Fi, television and electrical service to the island and our property. In an emergency free WiFi is available at the Woodland Centre in Stornoway and at Stornoway Airport.
- The oil central heating system will not operate whilst electricity is disconnected. Guidance on what to do in the event of this is located in the property.
- No refunds can be made for the days when this occurs as it is part of the day to day life of an island home and is outside of our control.
- If you are taking a dog with you it is very important to be aware that Scottish Law allows Farmers and Crofters to shoot or otherwise disable any animal that stresses their livestock. In that respect please ensure you do not allow your dog to run free in Crofting/Farming areas
- A 15%, non-refundable, deposit is taken at the time of booking (some booking partners vary this amount depending on their own limits)
- Reservations are confirmed upon receipt of the deposit
- Full, cleared, payment is due 30 days prior to your arrival
- If booking is made within 30 days of the arrival then the full amount is due once your booking is confirmed
- A Security Deposit of up to £100 is required per the Terms & Conditions of booking which is payable at the time of booking, or 30 days prior to arrival and is refunded within 10 days of your departure from the property less any damage costs incurred
- If you need to cancel or change your reservation, be sure to let us know as soon as possible.
- The cancellation terms are as stated through your booking partner or, unless otherwise stipulated on your booking, are as follows:
- Deposit: NON REFUNDABLE
- Balance of Payment: NON REFUNDABLE ONCE MADE
(see Terms & Conditions for further details)
- If you booked with AirBnB, VRBO or TripAdvisor or another provider please refer to their terms of cancellation made before you book and again at the time of booking.
- In the event of a no-show or booking length reduction (after arrival date) no refund will be given.
- Once a booking is confirmed it is subject to the Cancellation Policy and you are liable for payment of the balance of the accommodation cost, along with any additional charges.
- A booking can only be cancelled prior to the accommodation start date.
- To cancel a booking you must telephone the HH office and speak to us.
- We strongly advise clients to obtain their own holiday cancellation insurance
Full Terms & Conditions
The following is the list of Terms and Conditions.
At the point of making a deposit you are deemed to have read, understood and accepted the Terms and Conditions. Please PRINT OFF AND STORE A COPY FOR YOUR RECORDS
You will then be asked to reaffirm your understanding when you complete the Booking Form prior to making full payment.
CONDITIONS OF HIRE
- General Information
“Owners” means Malcolm Walker t/a Hebridean Home (“Hebridean Home”). “Booking Form” means the booking form specified by the owners to be used by all clients and includes bookings made through any HomeAway, TripAdvisor, AirBnB website or any other website that redirects to these websites or any other website that hosts the property for rental purposes. Our registered address is: Main Office, c/o 4 South Learmonth Gardens, Edinburgh, EH4 1EY..
In these conditions, ‘The Client’ is the person who has made arrangements with Hebridean Home as the principle contact or party leader or lead tenant and is named on the Hebridean Home Booking Form and Confirmation documentation.
- Making a Reservation
Reservations can be made by the Client via the internet or by telephoning Hebridean Home’s office. Hebridean Home will provisionally hold the property chosen by the Client for forty-eight hours. At the point of making a provisional booking, the Client shall pay a deposit, a percentage of the overall cost of the stay, and subsequently receive a copy of the Terms and Conditions (T&Cs) and a Booking Form. Only one property can be reserved by a Client at a time.
Please note: If the deposit payment (in full) is not received by Hebridean Home within 48 hours, the provisional booking will be cancelled automatically and the property dates will be released (This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date).
- Confirming a Booking
To confirm a booking, the Client must acknowledge, by return mail or via the online booking system, that they have read and understood the T&Cs and complete the online Booking Form; confirmation of a booking is not possible without this.
The Client who completes the Booking Form and agrees the T&Cs does so on behalf of all members of the party and binds them jointly and severally to the terms therein (See Authority to Sign below).
The Client is also required to pay an initial deposit payment of 15% of the total cost of the holiday. If the booking confirmation date is within 90 days, but more than 30 days, of the arrival date, Hebridean Home shall require 50% of the holiday cost to be settled. If the booking confirmation date is within 30 days of the arrival date, Hebridean Home shall require full payment of the holiday cost and any charges for additional services that might be due.
Any payment made by the Client to Hebridean Home in respect of a property is deemed to confirm acceptance of these Terms and Conditions.
Upon receipt of payment Hebridean Home will secure the property chosen for the requested dates and will send the Client a receipt to confirm funds received.
Once a booking is confirmed and subject to the Cancellation Policy (Below), the Client is liable for payment of the balance of the accommodation cost, along with any additional charges.
Deposit payment, to confirm a booking, is possible by debit card or credit card only.
Please note: For clarity, Booking Confirmation consists of three linked parts: Acceptance of the T&Cs, Payment as appropriate for the booking time period and completion of the Booking Form. The T&Cs are deemed to be in force upon agreement by the Client and / or on receipt by Hebridean Home of any payment from the Client. Entry to the property requires that all three parts are completed and the booking may be treated as a cancellation in accordance with the Cancellation Policy (below) if Hebridean Home is not in receipt of a completed Booking Form and relevant payment of booking plus any additional charges within 30 days of the rental period beginning or immediately if there are less than 30 days until the booking period commences.
- Payment of Balance
Payment of the balance of the accommodation cost (and any additional charges) is due in cleared funds 30 days prior to the arrival date. Although Hebridean Home will endeavour to email a reminder for the balance payment to the Client, it is the Client’s responsibility to ensure that payment is received by the due date.
Hebridean Home requires that the Client pays the balance in full, using one payment card only (See Payment Methods below).
If the Balance Payment is not received by midday on the due date, the booking shall be treated as a Cancellation by the Client (See Cancellation Policy below) with the full accommodation cost due from the Client and the booking dates will be released. Restoration of the holiday shall be treated as a new booking where the full accommodation cost is due; since the dates will be released restoration cannot be guaranteed.
For reasons of security and privacy, we do not provide full details of the locations of any of our accommodation until the Client pays the balance of the holiday cost in full. Upon receipt of the final balance payment, full directions to the property shall be provided to the Client.
- Payment of the Security Deposit
A Security Deposit is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning costs required.
The amount of the Security Deposit will be advised to the Client at the time of booking the holiday and in the Booking Confirmation email.
Hebridean Home will endeavour to email a reminder for the Security Deposit to the Client, however it is the responsibility of the Client to ensure payment of this is received in full by Hebridean Home a minimum of one week prior to your arrival date.
Access to the property will be denied if full payment of the Security Deposit has not been made in cleared funds and the booking will be treated as a cancellation, no refund will be due or issued.
Security Deposits may be made by debit or credit card or bank tranfer. If paying the Security Deposit by bank transfer, the Client must allow sufficient time to ensure that the funds are cleared by the due date. Details of how to make a bank transfer will be made available to the Client by Hebridean Home.
Cheques and cash are not accepted for Security Deposit payments or any other payment.
If the Security Deposit is not received by midday on the due dat the booking will be treated as a Cancellation by the Client (See Cancellation Policy below) and the booking dates will be released. Restoration of the booking shall be treated as a new booking where payment in full is due; since the dates will be released, restoration of a booking is not guaranteed. Hebridean Home will not be held accountable for any charges incurred on any transactions processed from the card number held on file.
Security Deposits paid by credit card are subject to a non-refundable processing charge (See Payment Method below).
Please note: To allow sufficient processing time, for bookings commencing on or between the last Friday in December and the first Friday in January, payment of the Cautionary Deposit will be due no later than the 18th December.
- Refund of theSecurity Deposit
The Security Deposit will be refunded within 10 days of your departure from the property less any costs incurred.
In the event of damages attributed to the Client or a member of their party during their stay Hebridean Home shall notify this to the Client as quickly as reasonably possible together with any evidence of the damage. The cost of any remedial action shall be deducted from the Security Deposit and the balance refunded to the Client.
In the event that the cost of rectification for losses or damage caused by the Client or a member of their party exceeds the Security Deposit held, Hebridean Home shall notify the Client of any additional amount owing. The Client is advised that the property Owner reserves the right to pursue recovery of any additional cost over and above the Security Deposit and for this reason adequate personal liability insurance is strongly recommended (See Insurance Requirements below).
Hebridean Home will not be held accountable for any bank charges or other losses incurred by the Client that result from us being unable to contact the Client to advise of any damages that may have occurred during their stay requiring deduction from the Security Deposit. In this instance, Hebridean Home cannot guarantee the balance of these funds will be refunded within 14 days.
In the event that Hebridean Home is unable to contact the Client to advise of deductions from the Security Deposit, then Hebridean Home will not be held accountable for any bank charges or other losses incurred by the Client resulting from those deductions from the Security Deposit. If Hebridean Home is unable to contact the Client, refund of the balance of the Security Deposit cannot be guaranteed within 14 days.
Where the Security Deposit is paid by bank transfer it shall be refunded by bank transfer. To facilitate this, the Client must provide Hebridean Home with their correct bank account details. Refund of the Security Deposit will not be processed until Hebridean Home is in receipt of your account details, Hebridean Home cannot be held responsible if the damage deposit is not refunded within the 14 day time scale if this information has not been provided. A charge may apply where the Security Deposit is credited to an international bank account.
Please note: If we are awaiting a quote from the Owner for repair/replacement of items, an extension of this 14 day timescale may be necessary. Please ensure we have all relevant contact details to enable us to contact you when refunding your damage deposit.
- The Price of Your Accommodation
All prices quoted at the point of enquiry are valid until midnight of the day on which they were given. Prices quoted for a provisional booking are valid for 48 hours from when the provisional reservation is made (This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date).
After the reservation period, where Hebridean Home has not received a deposit, prices quoted may be subject to change.
Notwithstanding the above, Hebridean Home reserves the right to amend prices quoted as a result of errors or omissions. Any changes resulting from an error or omission shall be notified to the Client as soon as possible and the Client shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
Any changes in the rate of VAT shall be borne by the Client.
- Price Guarantee
Errors and omissions excepting, Hebridean Home guarantees that the price of the holiday will not be subject to any surcharges once the Client has paid a deposit, unless the booking has been amended, once the confirmation has been issued. All prices are based on £Sterling. The introduction of consumer levies or VAT changes is excluded from the Hebridean Home surcharge guarantee.
Hebridean Home are not registered for VAT, in which case no VAT is payable. Where VAT is payable, this is included in the cost of the accommodation.
- Payment Method
Payments may be made by debit card, credit card or bank transfer; please allow sufficient time (we recommend two weeks) for bank transfers to clear before the payment due date. Payment by bank transfer is not possible for Booking Deposits and payment by cheque is not available for any payment. Payment by credit card will be subject to a non-refundable surcharge of 2% of the transaction value.
Hebridean Home shall not store or process debit or credit card details instead Hebridean Home uses a secure online payment gateway provided by PayPal to process payments. For information, PayPal is the industry leader and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) and adheres to the most stringent levels of fraud screening, ensuring that card details remain secure throughout the transaction process.
All payments are made in £Sterling unless otherwise indicated. Overseas clients may pay in £Sterling by debit card, credit card or international bank transfer. Any charges for receiving payments from overseas will be passed to the Client.
Please note: Please include the name of the lead Client, Hebridean Home Booking Reference and the property name with all payments where possible.
- Booking Amendments
Requests to change confirmed booking dates must be made no later than three months prior to the arrival date. Hebridean Home will make every effort to facilitate a booking amendment; however requests are subject to the consent of the property owner and may be declined. A £30.00 Administration Fee will be charged to the Client for each amendment.
Booking amendments requested within 6 weeks will be treated as a booking cancellation and may be subject to the terms of the Cancellation Policy (Below).
By agreeing these T&Cs the Client warrants that they will not sell or transfer the booking to another party without Hebridean Home’s consent.
- Inter-property Transfers
Hebridean Home offers a high quality, unique accommodation. Due to the individual and bespoke nature of the property it is not possible to transfer to another available holiday let.
- If the Owner Changes Your Accommodation
In exceptional circumstances, it may be necessary to amend the arrangements made by the Client and the property Owner reserves the right to do so. Where such changes are considered to be a significant alteration of an essential item of the contract, the Owner will undertake to advise the Client as soon as is reasonably possible. Where a major change occurs (such as a change of destination or alternative property), provided it does not arise from circumstances amounting to Force Majeure (see below), the Client will be given the choice of either accepting the alternative arrangements or to cancel the booking; written confirmation of cancellation will be required. Once Hebridean Home has received this in writing from the Client, a full refund of all monies paid, minus any credit card charges if applicable, will be made.
- Booking Cancellation Policy
14.1. Booking Cancellation by the Client
14.1.1. A booking can only be cancelled prior to the accommodation start date.
14.1.2. A Client wishing to cancel a booking must telephone the HH office and speak to us; Hebridean Home will also require written confirmation of cancellation (email is acceptable). The written cancellation must be issued and signed by the Client. The cancellation takes effect from the day that the written confirmation is received. All cancellations will be subject to a £30 (Including VAT) administration charge.
14.1.3. A cancelled booking cannot be reinstated.
14.1.3. Cancellation Charges are as follows:
220.127.116.11. The holiday deposit (15% of the total holiday cost): Where cancellation notice is received after the deposit has been paid and no less than 90 days prior to the booking start date, then the deposit is non-refundable.
18.104.22.168. 50% of the total holiday cost: Where cancellation notice is received after the balance is due and/or been paid and between 90 and 31 days prior to the booking start date then the Client shall be liable for 50% of the cost of booking.
22.214.171.124. 100% of the total holiday cost: Where cancellation notice is received after the balance is due and/or been paid and it is 30 days or less prior to the booking start date then the Client shall be liable for 100% of the cost of booking.
126.96.36.199. Subject to application of an Administration Fee of £30, wherever possible, Hebridean Home will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking.
188.8.131.52. If Hebridean Home is unable to sell any part of the cancelled period then all monies paid will be forfeit and for this reason we strongly advise clients to obtain their own holiday cancellation insurance.
184.108.40.206. Hebridean Home shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.
14.2. Booking Cancellation by the Owner
14.2.1. It is extremely unlikely that Hebridean Home cancels a confirmed booking. If however, for reasons beyond the reasonable control of Hebridean Home, the property is no longer available Hebridean Home reserves the right to cancel a booking. In this event, Hebridean Home will inform the Client as soon as possible and providing the cancellation does not arise from reasons of Force Majeure (Below) all monies paid by the Client will be refunded.
- Arrival and Departure Times
The Client is requested to adhere to the arrival and departure times listed for the property. Changes to these times can be requested prior to arrival but are subject to confirmation from Hebridean Home and may incur a charge.
- Restrictions/Specific Terms of the Property
Hebridean Home requests that Clients read the chosen property details thoroughly before confirming a booking. Once payment has been accepted for a booking, this becomes a confirmed booking and charges will apply should you wish to amend or cancel your booking.
Hebridean Home is a private Home. Restrictions are in place for the types of booking HH will accept. Before confirming a booking, Clients must refer to the restrictions section of the HH webpage (https://www.hebrideanhome.com/understand/) for the restrictions that apply. At the point of booking Hebridean Home will request the occasion for your stay; if it transpires that the occasion is not as detailed, your Security Deposit may be retained as compensation for the Owner.
- Party Size and Members
There are limits on the maximum number of guests that can be at a property and the number of guests at the property must not exceed those limits except with prior written agreement from Hebridean Home. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.
Party members are those detailed on the Booking Form completed by the Client. If the Client alters the party without prior request and/or if additional Clients are given unauthorised access to the property, then additional costs incurred will be deducted from the Cautionary Deposit. Hebridean Home reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
Dependent on the number of guests declared, the Client accepts that a limited number of bedrooms will be prepared for use. For example, a Client declaring ‘Two Guests’ will have only one bedroom prepared for use during the stay.
- Additional Requirements
A Client requesting additional services such as additional cleaning, catering, activities, supermarket delivery etc., is advised to arrange these via the website as soon as possible but not longer than 14 days before arrival. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed.
- Care of the Property
The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
In the event of any damage to property or equipment during the stay, the Client is required to notify Hebridean Home by telephone and email as detailed on the website and booking materials.
The Client shall leave the property in a clean and tidy condition: this includes stripping all bed linen and towels to the laundry bins, cleaning all cutlery and crockery and placing all rubbish in appropriate waste or recycling bins.
The Client agrees to respect their surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. The Client also agrees to adhere to any specific noise restrictions in place at the property. The Owner reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
Failure of the Client to exercise reasonable care may result in deductions being made from the Security Deposit.
On departure, if the Owner is dissatisfied with the condition of the property they may refuse to take a booking from the Client again.
Please note: Do ensure that you take all your belongings with you when you depart the property, as Hebridean Home reserves the right to deduct any charges incurred in returning your property from your Security Deposit.
Where an inventory has been provided for the rental property, the Client is requested to report any discrepancies to Hebridean Home on arrival, otherwise the inventory will be deemed to be correct.
- House Books
Where Hebridean Home has provided leather-bound House Books, these are for reference during your stay only. The Client agrees to not remove the House Book from the property. The replacement cost of a House Book is £100 and will be deducted from the Cautionary Deposit.
- Personal belongings
Neither Hebridean Home nor the Owner can accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If the Owner is required to enter the property during a stay (e.g. to carry out maintenance or cleaning), the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used.
- Child-friendly properties
Hebridean Home is a child-friendly property and a high chair, cot and stair-gate or other similar facilities are provided, these are for use at the discretion of the Client and Hebridean Home shall not be responsible for any damages that occur as a result of usage. Please note that Hebridean Home advises a cot may only be occupied by a child aged 24 months or less and Hebridean Home cannot guarantee the items are allergy free. It is the Clients responsibility to test all child equipment prior to its use to ensure that it is suitable. Please contact Hebridean Home if this is not the case.
Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels and Hebridean Home asks that the Client to take care when using these products. Hebridean Home recommends that Clients planning to use such products during their stay bring their own spare linen to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from the Security Deposit to replace these items.
Please note that Hebridean Home is non-smoking. Clients failing to adhere to this condition may forfeit the Cautionary Deposit. Clients may smoke in designated out door areas.
Pets are only permitted with prior consent of Hebridean Home and the property Owners; an additional accommodation charge will be made for pets.
Any specific terms for pets included on the Booking Form must be adhered to. Where pets are permitted, they are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this may be deducted from the Cautionary Deposit.
Clients must not allow their pets into bedrooms or on the furniture. Neither Hebridean Home can accept responsibility for pet safety. Clients are not to leave pets unsupervised at the property at any time.
Clients shall dispose of pet faeces in a clean and sanitary manner. If extra cleaning is required as a result of a Client having pets in or around the property, this may be deducted from the Cautionary Deposit.
- Authority to Sign
The person who completes the Booking Form certifies that they:
28.1.1. Are authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date, and binds them jointly and severally to these terms.
28.1.2. Are over eighteen years of age.
28.1.3. Agree to take responsibility for the party members occupying the property, and to notify Hebridean Home if they are not a member of that party.
- Accommodation Reservation
When the Client, has made a payment and returned all paperwork as requested, the holiday accommodation is confirmed. Confirmation is the acceptance of the booking by Hebridean Home under these Terms and Conditions. Hebridean Home will send the Client, a confirmation email verifying the details of the accommodation that has been booked. This is the only confirmation that will be sent unless the Client decides to alter any details of the holiday booked (charges will apply), when an updated invoice will be issued.
- Insurance requirements
Although not mandatory as part of the T&Cs, Hebridean Home strongly advises the Client purchase holiday insurance. Clients should obtain insurance that at least includes holiday cancellation cover for the value of their bookingfor their own protection and peace of mind. Ideally the insurance policy will cover other eventualities such as travel and road conditions as HEBRIDEAN HOME shall not be liable for circumstances that may prevent you accessing the property(See Force Majeure, below). Clients are legally responsible for any damage caused during their stay at the property therefore we also strongly recommend that any insurance covers losses due to personal liability claims.
- Property Standards
The property marketed by Hebridean Home is inspected carefully on an annual basis, however Hebridean Home does not accept any liability for any misrepresentation or any change made since the inspection. Changes may occur during the period between the preparation of the description and your accommodation booking; therefore Hebridean Home reserves the right to change any of the facilities or services advertised. Hebridean Home does not accept responsibility for modifications made by the Owner without our knowledge; for breakdown in water supply, gas or electricity; for infestation, although the Owner will do everything within their control to arrange for these problems to be solved. It is a requirement that any problems are reported immediately to the property Owner or Hebridean Home.
- Property Maintenance Issues and Complaints
The Client must report any pre-existing damage noticed upon arrival within 24 hours.
If any issues arise during the stay the Client must contact the property Owner or Hebridean Home as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
If the Client feels that their complaint has not been resolved satisfactorily on completion of the holiday, Hebridean Home requests that the verbal complaint is followed-up by writing to Hebridean Home within seven days of departure from the property.
It is the responsibility of Hebridean Home and the Client to resolve any disputes arising between them, including those relating to retention of the Security Deposit in whole or part.
Any personal information supplied to Hebridean Home is used, held or stored in accordance with the Data Protection Act 1998.
Hebridean Home shall only make information about you available to those involved in supplying your holiday; this includes the property Owner to whom we will provide the Client name, additional guest names and Client contact details. Hebridean Home never provides Client information to anyone else without first obtaining consent, unless we are obliged by law to disclose it.
Personal information provided by the Client in registering for a service will be used by Hebridean Home in the provision of that service or to inform you about any other of our services that may be of interest. In any email communication that is not essential to the provision of the requested service Hebridean Home will always provide the option to unsubscribe.
In agreeing these T&Cs the Client warrants that the property details, including the property name, address and Owner details will not be reproduced or passed onto a third party without permission from Hebridean Home.
For the security and privacy of the Owner, Hebridean Home shall not disclose the true name of the property until a deposit has been received and the T&Cs agreed by the Client. The full details, including the address, comprehensive directions and key collection arrangements shall be sent upon receipt of the balance payment in full.
The Client agrees to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property.
- Intellectual Copyright
The copyright and all other rights on hebrideanhome.com are owned by Hebridean Home or the material is included with the permission of the rights owner; copying site content for any commercial or business use is strictly prohibited.
Hebridean Home shall not be liable for any act, neglect or default on the part of the Owners or any other person not within the employ of Hebridean Home or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless Hebridean Home is responsible. In addition, Hebridean Home accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land.
Nothing in these conditions excludes or limits the liability of Hebridean Home: for death or personal injury caused by Hebridean Home negligence; or for any matter which it would be illegal for Hebridean Home to exclude or attempt to exclude their liability.
Whilst we do not exclude or limit our liability for loss or damage sustained by Clients as a result of negligence by our employees or agents, this cannot extend to actions/omissions at the property over which we have no direct control such as, but not limited to, delivery persons or neighbours.
Hebridean Home (for itself, its employees and agents) and the Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.
- Exclusion of Liability for Suppliers Goods and Services
Hebridean Home include a number of suppliers on hebrideanhome.com and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
- Force Majeure
Hebridean Home cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which Hebridean Home or the Owner could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and all similar circumstances beyond our control.
- Passports and Visas
It is the responsibility of the Client to ensure that all travel documentation is valid as airlines will not permit passengers to travel who do not have the correct documentation and who cannot comply with all regulation Health requirements: there are currently no vaccinations required for the Isle of Lewis, Scotland or the UK.
- Breach of Contract
If any of the above conditions are breached by the Client or any member of their party, the Owner or Hebridean Home reserves the right to enter the property and request that the party leave the property with immediate effect.
- Governing Law
This agreement is governed by Scottish law with Scottish Courts having exclusive jurisdiction.
Property specific terms and conditions
Thank you for completing the booking form and taking the time to read through the Terms and Conditions.
Legal, Privacy & Cookies
Name of company
Malcolm Walker t/a Hebridean Home
Hebridean Home, 7 Brue, Isle of Lewis, HS2 0QW
Hebridean Home respects the privacy of it’s clients and prospective clients. No client information will be disclosed to third parties. Information supplied toHebridean Home will only be used for communicating news and developments via our marketing material.
Data Collection Policy Hebridean Home operates within the guidelines set out by the:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- Australian Privacy Act 1988 (APA)
A cookie is a small text file that is stored in your web browser that allows Vimeo or a third party to recognize you using a unique identifier.
Who sets them: First-party cookies are set by Hebridean Home. Third-party cookies are set by companies other than Hebridean Home, such as analytics providers and advertisers.
What they do: “Essential” cookies enable services we offer. “Non-essential” cookies help us understand how our services are being used (i.e., analytics) and deliver advertisements. Some cookies may track you across multiple websites you visit (including ones not operated by us) to help deliver advertisements that may be relevant to you.
How long they last: Cookies may be either “session” or “persistent.” A session cookie expires (i.e., is deleted) when you close your browser. A persistent cookie remains until it expires or you delete the cookies via your browser settings. Expiration dates are set in the cookies themselves and may vary in length, depending on the purpose of the cookie.
Cookies Found on Hebridean Home
We use a limited number of cookies on our website. Hebridean Home will set cookies in your browser. Hebridean Home sets essential cookies to enable certain features and remember your preferences. For example, cookies keep you logged in, allow you to purchase items, and maintain your language and volume settings. Third parties set cookies for both essential and non-essential purposes including analytics (e.g., Google Analytics).
Changing Your Cookie Preferences
You may limit the cookies set in your browser by taking the steps described below. Note that declining cookies may impact your ability to use our services.
Browser settings: You may change your browser’s settings to delete cookies that have already been set and to reject new cookies. To learn more, visit the help pages of your browser:
You may also visit our sites in your browser’s “private” or “incognito” mode, in which case cookies will be set, but deleted when you close browser.
Opt-out (EU users): Users from the EU may opt out of non-essential cookies by selecting the option below or changing their cookie preferences in their account settings (registered users only). Upon opting out, we will, to the extent possible, delete any non-essential first-party cookies in your browser and remember your cookie preference for your next visit. Please review your browser settings to remove third-party cookies.
Third party advertising opt-outs: Certain third parties provide ways to opt out of advertising cookies across multiple sites. You can learn more by visiting the sites of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://www.aboutads.info). In addition, there are third party plug-ins and apps that help manage cookies.