Coronavirus

How it effects your booking

Click here for the latest advice from the Scottish Government on
what to expect as a customer of tourism and leisure in Scotland
(Updated 20th June 2020)

Our Current Update (June 24th 2020)

The Coronavirus remains an ongoing global threat to the lives of everyone.

Following advice from the Scottish Government it now seems likely that self-catering accommodations will be allowed to reopen in Scotland on July 3rd however Hebridean Home will not start taking bookings until the 15th July.

We continue to consider the implications for our guests and we have changed our Terms and Conditions of your stay as a result.

We would like to outline these here, noting they have been rolled into the T&C’s you accept when you pay a deposit to stay with us:

  • We are currently experiencing an ongoing Covid-19 pandemic in Scotland.  It is important to recognise that the Scottish Government authorisations to trade does not imply protection from the virus. You may still contract it whilst you travel to us or while you stay with us.
  • We can confirm the property will be solely occupied by you, and your party, and we will not be in direct contact with you during your stay and only ever outside the property.
  • We also comply with the Covid-Secure requirements as laid out by the UK Government and our property will be sanitised for your arrival. More details will be issued if you decide to amend your dates.
  • We are required to collect the names and contact details of all guests staying with us.  This is to comply with the Covid Tracing Guidelines that are in place.  We can confirm that these will comply with GDPR information safety and that we will destroy these files after the mandatory 4 week retention period required by the Scottish Government.
  • Being an isolated island, we are unable to offer any PPE for you, or people travelling with you. Should you chose to stay with us you should take any PPE you judge is required including face coverings, hand sanitiser gel and any other PPE you feel is appropriate. Supplies of these should be considered unavailable on the Isle of Lewis.
  • If you, or anyone in your party, are unfortunate enough to contract Coronavirus whilst you are staying with us it is likely the Scottish Government will require that you, and your whole party, remain in quarantine in our property until you test negative or up to a 14-day period if you test positive or remain untested. If you experience symptoms you should immediately request a Covid-19 test and follow the Test & Protect regime put in place by the Scottish Government. More details will be supplied if you amend your booking dates.
  • If you are required to quarantine, or stay in our property due to Government direction whilst testing is being undertaken or for the 14 day quarantine period WE WILL REQUIRE EACH ADDITIONAL NIGHTS ACCOMMODATION, FOR QUARANTINE OR OTHERWISE, TO BE PAID FOR AT A REDUCED RATE OF £180 PER NIGHT until you, and your party, vacate the property. This should be a core part of your decision making.
  • We will not require any other fees to be paid over and above this charge, for example the costs associated with deep cleaning
  • WE CANNOT STRONGLY EMPHASISE ENOUGH THAT YOU SHOULD ACQUIRE TRAVEL INSURANCE TO PROTECT YOU AGAINST THIS SCENARIO AND SO THAT YOU ARE COVERED FOR ANY ADDITIONAL AND ASSOCIATED CHARGES YOU MAY INCUR SUCH AS, BUT NOT LIMITED TO, AMENDED TRAVEL COSTS, ADDITIONAL GROCERY COSTS, HOSPITALISATION REQUIREMENTS and so forth.

We really hope you understand and appreciate these requirements and we really do want to you to enjoy a stay with us but appreciate how complicated these decisions have now become.

With kind regards and wishes for future safe travels,
All at Hebridean Home.

Specific Advice (June 24th 2020)

Please be aware that this advice will be updated as the weeks pass.  It is likely that there will be changes so please check back often.

Travel

International Arrivals

The Scottish Government announced a period of 14 days quarantine for all international arrivals into the Scotland.  This must be fully served at one property and the address must be advised to the authorities.  Failure to be at this property during a spot check can result in a £1000 fine in England and a £486 fine in Scotland.

Click here for more details

Movement Around Scotland

It is important that you comply with the rules about the types of groups that can travel together at the time you are travelling.  It may be that only two households can travel together initially around Scotland.  Please check at the Scottish Government website for the latest information.

It is highly likely that social distancing will be an ongoing requirement for all transport in Scotland.  This includes transportation to, and from, the island.  Many services will be limited to around 20% of capacity.

To be certain that you can travel to the island it is essential that you have a confirmed booking on any service in both directions.  It is unlikely that you will be able to turn up and travel, especially by sea.

You can find contact details for the main providers at these links:

In the house

We have worked hard to ensure that the house is Covid Secure.  That means every surface has been disinfected and the bathrooms have been fully bleached.

We have placed an information poster in the property regarding protecting yourself from Covid-19 and what to do in the event that you experience symptoms.  We would also encourage you to come back to this site for key links in the “If you develop symptoms” section below.

The house will also contain a hand sanitising gel which you should use when you are in a rush and do not have time to wash your hands.

For key links and numbers please see the “If you develop symptoms” section.

Tourist sites

It is now likely that tourist sites will be open again from July 15th but with social distancing and protective facemask requirements in place.  On the Isle of Lewis and Harris many of our attractions are open air and you can go at any time.  These include the Calanais Stones, Luskentyre Beach, Rodel Church, Butt of Ness Lighthouse and many more.

Please ensure you have plenty PPE to allow you to go inside any of our tourism locations.

To check out what is open and what isn’t you can check out the following links:

Shops, restaurants and bars

Shops, restaurants and bars will likely be open from 15th July 2020 with strict PPE and social distancing requirements.  Please ensure you have plenty PPE to allow you to go inside any of our leisure venues.

There will be social distancing in place and for restaurants reservations will probably be compulsory.  You may have to queue to enter bars and shops but queues are likely to be short.

The two main grocery stores are Tesco (in Stornoway) and Coop (one in central Stornoway and one on the outskirts).  You will have to queue to enter but the lines should not be too long.  You should consider this when deciding how to plan your meals for your time here.  Some supplies can be purchased from the petrol station 2 miles from our home.  Generally there is no queue here.

You can find out more at visitbru.com

If you develop symptoms

If you develop symptoms it is vitally important that you immediately request a test and contact the Test & Protect service in Scotland.  Failure to do this may result in action.

You should visit nhsinform.scot and navigate to the Test & Protect pages.  If you do not have access to the internet please freecall 0800 028 2816.

If you have symptoms you should NOT leave the property.  No one in your group should leave the property.  You should contact nhsinform.scot Test & Protect programme for advice.

In an emergency you can dial 999.

Hebridean Home

Guest Detail Collection

As part of the Scottish Government’s Test & Protect scheme we are required to gather the names and contact details for all those who stay with us.  We also have to retain those details for a four week period after your departure.  This is required in case we are alerted that you were in contact with a Covid-19 carrier and need to isolate. 

All of this is done in a GDPR compliant way and we will destroy this data after the retention period ends.

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